Returns & Exchanges

At eSoulbike, we want you to ride with absolute confidence, which is why we offer a 30-day return policy for unused products in their original packaging. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and transparent exchange or refund process.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA).

2

Package Your Item

Carefully pack the e-bike or component in its original box, ensuring all manuals, chargers, and accessories are included to avoid restocking fees.

3

Ship to Service Center

Affix the provided shipping label and drop the package off at an authorized carrier location; please retain your tracking number for real-time updates.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or dispatch your exchange unit within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing